--- layout: handbook-page-toc title: "Services to Accelerate Customer Adoption" --- # Services to Accelerate Customer Adoption {:.no_toc} ## On this page {:.no_toc .hidden-md .hidden-lg} - TOC {:toc .hidden-md .hidden-lg} ## Overview This [sales enablement](/handbook/sales/training/sales-enablement-sessions/) session is designed to help the GitLab Sales team understand our services offerings, how to [position](/handbook/customer-success/professional-services-engineering/positioning/) them to customers, and the [workflow for selling](/handbook/customer-success/professional-services-engineering/selling/) services. ### Recording To watch a live version of this session, please see the recording below:
### Enablement Deck To view the enablement deck used in this presentation, please visit this [internal link](https://docs.google.com/presentation/d/1p5QweQaqqliLRTIgTo-TyicwAfEYHqAvTRUpOAt2yqs/edit#slide=id.g29a70c6c35_0_68) ## Learning Objectives 1. Why sell Professional Services? 1. Services Portfolio 1. Current state & improvements 1. Services: Positioning and Process 1. Where to go for help ## Professional Services: What, Why and How ### What {:.no_toc} Accelerate our customers’ DevOps Transformation by delivering services to improve operational efficiency, accelerate time to market and reduce risk through GitLab product adoption ### Why GitLab Professional Services? {:.no_toc} #### Customer {:.no_toc} * Faster value realization * Improved customer experience * Access to GitLab experts / best practices #### GitLab {:.no_toc} * Improved retention and expansion * Customer insights and feedback * Experience and offers for partners ### How will we deliver? {:.no_toc} 1. Direct via GitLab resources 1. Partner delivered (future) ## Types of Service For details in the types of services we offer, see [our levels of service](/handbook/customer-success/professional-services-engineering/#levels-of-service) ## How to order Ordering services is done through an ** Off-the-shelf SKU** or a **Statement of Work**. See the [selling services workflow](/handbook/customer-success/professional-services-engineering/selling/) for more details. ## Resources * [Services Marketing page](https://about.gitlab.com/services/) * [Full offering catelog](https://about.gitlab.com/services/catelog) * [Services Calculator for custom SOWs](https://services-calculator.gitlab.io/) ## Command of Message questions to ask ### Increase Operational Efficiencies {:.no_toc} * Tell me about the most important things that need to be done to make the rollout successful. * Describe to me where you think there may be opportunities to accelerate your time-to-value? * How much time could we save your teams by having a GitLab expert architect and deploy GitLab for you? ### Deliver Better Products Faster {:.no_toc} * How would the business benefit from the ability to quickly and easily migrate teams? * Describe how your developer productivity would be impacted by education around best practices for using GitLab, git or GitLab CI/CD ### Reduce Security and Compliance Risk {:.no_toc} * How does your team manage the risk associated with adding a new tool or platform?