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layout: handbook-page-toc
title: "Community advocacy tools: Zapier"
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## On this page
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- TOC
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### Zapier subscription

We use Zapier to automate the task of identifying mentions of GitLab across our [Community Response channels](/handbook/marketing/community-relations/community-advocacy/#community-response-channels) and generally convert them to actionable Zendesk tickets

The Zapier subscription runs on the [Professional Plus](https://zapier.com/app/billing/plans) plan, and is shared with the rest of the GitLab team

### Zapier access

- URL: https://zapier.com
- Account: search for the shared Zapier account in 1Password's `Team` vault 

Once logged in, you can access, edit and create Zaps in the [Community Relations](https://zapier.com/app/zaps/folder/275996) folder

<i class="fas fa-hand-point-right" aria-hidden="true" style="color: rgb(138, 109, 59)
;"></i> After editing or creating a new Zap, remember to turn it on with the toggle switch next to the task's name on the Zap's list.
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### Current Zaps

| Zap | Description |
| --- | --- |
| about.gitlab.com + devops-tools comments | GitLab blog comments and DevOps Tools pages comments to Zendesk and #devoptools-comments Slack channel |
| docs.gitlab.com comments | GitLab documentation comments to Zendesk |
| GitLab Forum New Posts | GitLab forum posts to Zendesk |
| GitLab Swag Store | GitLab store order to Printfection order |
| Hackernews: comments and stories as Zendesk tickets | Hackernews: comments and stories as Zendesk tickets |
| Hackernews: Slack notifications for front page mentions | Hackernews: front page stories to #community-advocates Slack channel |
| Hackernews: Slack Notifications for mentions | Hackernews: mentions to #hn-mentions Slack channel |
| lobste.rs | lobste.rs: mentions to #mentions-of-gitlab |
| Reddit: new mention | Reddit mentions to Zendesk |
| Speaker Request: to Zendesk ticket | Speaker request spreadsheet to Zendesk |
| Stack Overflow (time filter) | Stack Overflow mention to Zendesk (with added delay) |
| Twitter: @GitLabStatus tweets to #gitlabstatus-twitter-updates | @GitLabStatus mentions to #gitlabstatus-twitter-updates |
| Twitter: @movingtogitlab mentions to Zendesk | @movingtogitlab mentions to Zendesk |