--- layout: handbook-page-toc title: GitHost Account Deactivation category: GitHost --- ## On this page {:.no_toc .hidden-md .hidden-lg} - TOC {:toc .hidden-md .hidden-lg} ## Handling GitHost Account Deactivation requests If a GitHost user wants to close their account they'll need to ensure that: - there are no active instances - they have retrieved all invoices - they have a zero balance outstanding ### Request comes in ``` Before we can close your account please remove all active instances and runners from your account. In addition, you may want to download a copy of a recent backup and any past invoices that you may require. Please note that closing your account is *irreversible* and we will be unable to fulfill any requests asking for a recovery of account data. Once you've removed all active instances, please let me know so that I can finalize account closure. Thanks, ``` ### Request comes back - Verify that the account balance is zero - Verify that there are no active instances - Deactivate the account from the admin panel Reply to the user: ``` Thanks. I've now confirmed that your account balance is $0.00, that there are no active GitHost instances, and closed your account. Thanks for having been a GitHost customer, ```