--- layout: handbook-page-toc title: Use of Admin Notes category: GitLab.com --- ## On this page {:.no_toc .hidden-md .hidden-lg} - TOC {:toc .hidden-md .hidden-lg} ### Overview The admin note serves as a quick reference for any account changes or action performed on a GitLab.com account. It also helps to determine if the user was previously flagged for any violations to prevent any further abuse. If you encounter a situation with the following cases, an admin note is required. - User requested change - Legal case - Security or Abuse case ### Adding the Note To add the admin note, simply go to the user profile in the admin page of GitLab.com in the section of Admin Notes: In general, the formatting should be standard in a one liner format: - Violation: `Date | Note | Case | Link` - Action Taken: `Date | Note | Case | Link` Slack conversations or Issue links may be used for the link if no ticket is lodged for the type of request. #### Sample Notes Disabling 2FA: `2018-11-05 | 2FA removed | user requested | https://gitlab.zendesk.com/agent/tickets/123` Email Address Change/Removal: `2018-11-22 | Primary Email Change - No Access | User Requested | https://gitlab.zendesk.com/agent/tickets/123` DMCA Request: `2018-11-05 | DMCA Violation | Abuse | https://gitlab.zendesk.com/agent/tickets/123` Abuse Case: `2018-11-05 | Flagged for terms violation | Abuse Case | https://gitlab.zendesk.com/agent/tickets/123` User Blocked: `2019-07-07 | User blocked by infra | see https://gitlab.com/gitlab-com/support/dotcom/dotcom-internal/issues/441`