--- layout: handbook-page-toc title: GDPR Driven Account Deletion category: Legal --- ## On this page {:.no_toc .hidden-md .hidden-lg} - TOC {:toc .hidden-md .hidden-lg} ## Overview Use the appropriate workflow on this page when a user requests the deletion of their GitLab.com account either through a Zendesk ticket or via an email to `gdpr-request@gitlab.com` (which forwards to the [GDPR Request Service Desk](https://gitlab.com/gitlab-com/gdpr-request/issues/service_desk)). **These requests must be filled within 30 days.** ## Workflows ### Requests received through Zendesk When a request is received through Zendesk as a ticket, do the following: 1. Apply the [**GitLab.com::GDPR Deletion - GitLab.com**](https://gitlab.zendesk.com/agent/admin/macros/360027176693) macro and mark the ticket as solved. This will simply advise the user to email `gdpr-request@gitlab.com` in order to have their request processed. The request will then be serviced when received in the [GDPR Request Service Desk](https://gitlab.com/gitlab-com/gdpr-request/issues/service_desk) (process detailed below). ### Requests received through the GDPR Request Service Desk (`gdpr-request@gitlab.com`) When a user emails `gdpr-request@gitlab.com` an issue is automatically created in the [gdpr-request issue tracker](https://gitlab.com/gitlab-com/gdpr-request/issues) via the [Service Desk](https://docs.gitlab.com/ee/user/project/service_desk.html) feature, meaning comments made on the issue will be emailed to the submitter. When a request is received in this manner, do the following: 1. Create a new confidential issue in the `gdpr-request` issue tracker using the [`deletion_meta_issue` template](https://gitlab.com/gitlab-com/gdpr-request/issues/new?issuable_template=deletion_meta_issue) (click the link to create one) and populate the title with the email address of the original requestor. 1. Link the original issue in the **Related issue** field. 1. Complete each step in the issue template that begins with `Support Engineer:`. --- **Macros** * [Account::GDPR Deletion - GitLab.com](https://gitlab.zendesk.com/agent/admin/macros/360027176693)