--- layout: handbook-page-toc title: Support Quick Reference --- ## On this page {:.no_toc .hidden-md .hidden-lg} - TOC {:toc .hidden-md .hidden-lg} ## Tools Used by Request Type The following table contains links to the various tools you may need to use in order to follow the workflows above. | Request | [Risk Factor Worksheet](https://docs.google.com/spreadsheets/d/1NBH1xaZQSwdQdJSbqvwm1DInHeVD8_b2L08-V1QG1Qk/edit?usp=sharing) | [API Username Lookup](https://gitlab.com/api/v4/users?search=emal@email.com) | [GitLab.com Admin](https://gitlab.com/admin/users?utf8=%E2%9C%93&search_query=marcus.atkins%40ezyvet.com) | [Customers Portal - Admin](https://customers.gitlab.com/admin/) | [Mailgun](https://app.mailgun.com/app/logs/mg.gitlab.com?date_from=2018-11-08T00%3A00%3A00.000Z&date_to=2018-11-14T23%3A59%3A59.999Z&sort=datetime%3Adesc) | | ------- |:------:|:------:|:------:|:------:|:------:| | 2FA | X | X | X | | | | Password Reset | | X | X | | X | | Invoice Request | | | | X | | | Change Credit Card | | | | X | | | Cancel Trial | | | | X | | | Cancel + Refund | | | | X | | | Dormant Username | | X | X | | | | Blocked by Security | | | | | | | | | | | | | #### Tools Tips * [API Username Lookup](https://gitlab.com/api/v4/users?search=emal@email.com): Use in Firefox for an easier to read, parsed output * [Customers Portal - Admin](https://customers.gitlab.com/admin/): Shared login, password in vault. * [Mailgun](https://app.mailgun.com/app/logs/mg.gitlab.com): Shared login, password in vault. Make sure you switch the log view to `mg.gitlab.com`