--- layout: handbook-page-toc title: Unverified Email Requests category: GitLab.com --- ## On this page {:.no_toc .hidden-md .hidden-lg} - TOC {:toc .hidden-md .hidden-lg} ## Overview Use this workflow when a user cannot add an email address to their account because it is on a different account _and_ is unverified. ## Workflow 1. Confirm that the email address is added onto a different account and is unverified. 1. Create a ticket for that user and inform them that another user is trying to add the email address. Give them the opportunity to verify it within a week. 1. If unverified or no response within a week, remove the unverified email address from the account. If the email address is their primary email address, remove the account.