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layout: handbook-page-toc
title: Unverified Email Requests
category: GitLab.com
---

## On this page
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- TOC
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## Overview

Use this workflow when a user cannot add an email address to their account because it is on a different account _and_ is unverified.

## Workflow

1. Confirm that the email address is added onto a different account and is unverified.
1. Create a ticket for that user and inform them that another user is trying to add the email address. Give them the opportunity to verify it within a week.
1. If unverified or no response within a week, remove the unverified email address from the account. If the email address is their primary email address, remove the account.